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Refunds & Returns Policy

Our Returns Policy is meticulously crafted to prioritize flexibility, transparency, and your satisfaction. We encourage customers to initiate return or refund requests within 14 Days of delivery.

Return Scenarios and Policies

1. Late Delivery
We value your time and understand your anticipation. If your order doesn’t arrive within the specified timeframe for selected shipping methods (excluding weekends and holidays), you’re eligible for a full refund.

2. Product Discrepancy or Damage
Your satisfaction is our priority. If items are damaged, defective, or don’t match the description, we’ll issue a full refund, including the original shipping cost, upon receiving clear photo evidence.

3. Customer Change of Mind
If you no longer need the product or ordered incorrectly, we’ll refund the product price. However, shipping costs are non-refundable in such cases, and you’re responsible for return shipping.

Return Timeframe

We value your feedback. Claims must be submitted within 14 days of parcel receipt, ensuring timely resolution of any issues.

Exclusions and Special Cases

While we aim to accommodate, certain conditions apply. Our refund policy may not cover issues arising from customer actions or events beyond our control. Nevertheless, we’re here to assist in any unique situations.

Return Shipping Costs

Returning items should be as simple as shopping. Our policy ensures fairness and clarity:

Who Pays?

  • Damage or Product Discrepancy: We cover return shipping costs and provide a prepaid label for eligible returns.
  • Customer Change of Mind: You cover return shipping, ensuring the item remains unused and in its original packaging.

Accessing Your Prepaid Label
For covered returns, your prepaid label will be emailed upon request approval, facilitating a seamless return process.

Returns, Refunds, and Exchanges

  1. Request Initiation:
    • Email support@kidso.us with necessary details, including reason for return or refund and clear photos or videos.
    • Exchange requests should specify the desired product and its URL.
  2. Approval Process: Requests are reviewed within 2 business days. Approved requests receive detailed instructions or immediate refunds.
  3. Shipping and Processing:
    • For damaged/mismatched products, refunds are issued promptly or a prepaid return label is provided.
    • Customer-initiated returns require shipping with tracking ID and confirmation email upon processing.

Order Cancellations

Cancellation Window
You have 12 hours from order placement to cancel, except once processing begins.

Contact Us
Send cancellation requests to support@kidso.us.

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